Privacy Policy
Click here for important information about procedures for filling out an application.
Privacy Notice
Gramm-Leach-Bliley Act, Title V, Subtitle A
Our Privacy Policy applies to all member companies of FIC Insurance Group, including:
- Insurance Companies:
- Investors Life Insurance Company of North America
- Broker-Dealer:
- ILG Securities Corporation
- Insurance Agencies:
- ILG Sales Corporation
We have a long tradition of commitment to quality service to our customers. Directors, officers, and employees recognize and respect the privacy expectations of our customers. It is the company’s desire for our customers to understand our commitment to privacy in our use of customer information. As a result of our commitment, a Privacy Policy was developed and is made readily available for your review.
Part of our commitment is recognizing the importance of maintaining the privacy of your non-public personal information, which includes medical, financial or personal information, that you furnish to us in the underwriting and servicing of your insurance policies.
We value the trust that our customers give us by purchasing our insurance products. To return that trust, we have established procedures to provide for the proper handling of nonpublic personal information of our existing, potential and former customers.
With the passage by Congress of the Financial Services Modernization Act, state insurance regulatory agencies have adopted new regulations that carry out the privacy mandates of that legislation. We support the objectives of these privacy initiatives.
We value our customers and take your privacy seriously. You will be informed of our policies for collecting, using, securing and distributing nonpublic personal information the first time we do business, and annually while you are our customer.
Emphasis of Our Privacy Policy
- We do not sell customer information.
- We do not disclose customer nonpublic personal information to persons or organizations outside the member companies of FIC Insurance Group.
- We do not disclose any nonpublic personal information about our customers to anyone, except as permitted by law.
- We do not disclose nonpublic personal information for marketing purposes.
- We afford potential and former customers the same protections as existing customers with respect to use of nonpublic personal information.
Information Collected
To help the government fight the funding of terrorism and money laundering activities, Federal law requires all financial institutions to obtain, verify, and record information that identifies each person who fills out an application.
What this means for you: When you fill out an application, we will ask for your name, address, date of birth, and other information that will allow us to identify you. We may also ask to see your driver's license or other identifying documents.
We may routinely collect or retain information that includes the customer's:
- personal information, such as your name, address, telephone number, date of birth and social security number;
- financial information, such as your income, credit reports, and current employers; and
- medical or health information, such as medical reports, if you are applying for insurance;
Still other information may be obtained from outside sources, such as
- credit bureaus;
- Medical Information Bureau (MIB); and
- driving records.
We may also obtain demographic and household information about our customers from specialized firms.
How Information is Used
We collect, retain, and use information about our customers only where we reasonably believe that it will help us to:
- mitigate potential risks or losses to the company:
- protect and administer customer records, accounts and funds;
- comply with certain laws and regulations;
- design or improve our products and services; or
- understand our customers' needs so that we can provide them with quality products and superior service.
We will only share information with affiliated third parties as permitted by law.
Maintain Accurate Information
Officers, directors, and employees work hard to ensure that our customers' non-public personal information is accurate, current and complete. It is our pledge to respond to requests to correct inaccurate information in a timely manner.
Limitations on Employees Access to Information
Employee access to personally identifiable customer information is limited to those with a business reason to know such information, either to assist the customer in the completion of transactions or in the sale of additional insurance services. Employees are educated on the importance of maintaining the confidentiality of customer information.
Personnel will not provide information about our customers to anyone without first verifying who they are, and whether they may have legal access to the information. Because of the importance of these issues, all employees, officers and directors are responsible for maintaining the confidentiality of customer information and anyone who violates these Privacy Principles will be subject to disciplinary measures.
Security Procedures
All of our operational and data processing systems are in a secure environment that protects customer account information from being accessed by third parties, with safeguards implemented in accordance with established security standards and procedures.
Restrictions on the Disclosure of Privacy Information
It is the company’s policy not to reveal specific information about customers or any personal identifiable data to unaffiliated third parties for their independent use, except for the exchange of information with reputable information reporting agencies to maximize the accuracy and security of such information, or in the performance of bona fide corporate due diligence or business matters, unless:
- the information is provided to help complete a customer initiated transaction;
- the customer requests or permits it; or
- the disclosure is required by or allowed by law (e.g., subpoena, investigation of fraudulent activity, request by regulator, etc.).
At the present time, we are using a simplified version of the Privacy Notice since the company does not, nor plans to; disclose non-public information for marketing or similar purposes to any unaffiliated third party.
Vendors and suppliers are required to maintain similar standards of conduct regarding the privacy of personally identifiable customer information provided to them.
Delivery of Privacy Notices
There are three times in the course of a relationship that Privacy Notices are required:
- Initial Notice – required when the relationship is established;
- Annually- required as a reminder of the organizations privacy policy;
- Revised Notice - when a change is made to the Privacy Notice
Annual Notices
Annual Notices must be provided yearly as a reminder of the organization privacy policy and the annual Privacy Notice must continue throughout the lifetime of the relationship.
Privacy Notices are not required if the consumer does not have a continuing relationship with the company.
Revised Notices
Any time a change is made to the Privacy Notice, consumers and customers must be provided a copy of the new Privacy Notice.
Please note that we are providing this Privacy Notice to you for information purposes only. You do not need to contact us or take other action in this regard. Please retain this notice for your personal files.
Customers who have questions about these Privacy Principles or have a question about the privacy of their information may:
Call:- Toll free at 1-800-925-6000;
- Local number: (512) 404-5000; or
- Fax Number: (512) 404-5210
Write:
FIC Insurance Group
6500 River Place Blvd., Bldg. #1
Austin, TX 78730
www.ficgroup.com
IMPORTANT INFORMATION ABOUT PROCEDURES FOR FILLING OUT AN APPLICATION
To help the government fight the funding of terrorism and money laundering activities, Federal law requires all financial institutions to obtain, verify, and record information that identifies each person who fills out an application. What this means for you: When you fill out an application, we will ask for your name, address, date of birth, and other information that will allow us to identify you. We may also ask to see your driver licenses or other identifying documents.
